I had registered my grievance at the Consumer Online Resource & Empowerment
Centre (
http://www.ccccore.co.in/ or
http://www.core.nic.in/). Let's see
what happens.
Core indeed works.... However you need to do much than that.
I had been cheated by ICICI Lombard people in similar fashion. They sold me
Health insurance through phone, and told me that its applicable only on
credit card. Fearing hidden costs, I told them I dont want to pay through
credit card, but they insisted that there wont be any other charges apart
from Premium and service charge.... Eventually I realized that they
converted my 20K premium to EMIs and started charding me EMI....
On calling them they denied of not making me aware of EMI. When asked for
cancellation of Policy, they demanded 70% of the premium as cancellation
charge. I launched a complaint with Core.nic.in and also sent a mail t ICICI
Lombard grievence department demanding the recording of my call with Lombard
during the time of purchase... They retrived the recording and as I said
they realized that I was not made aware of EMI. Finally they agreed to
cancel the policy and gave me complete refund along with Service charges.
*Now here's what you can do... Call up Reliance and ask them to provide you
the recording of the telephonic conversation between you and the executive
where he/she assured you about the FREE service. If they deny launch a
compliant stating that you are not provided information. If RTI act covers
telecom, then go ahead and file RTI suit against them.* *I was told that my
money is gone, but I got it back. You just need patience and right move. All
the best.*
Bye
Regards