On 29 May 2011 06:38, Binand Sethumadhavan
I'd say none of the above - you should go with an existing software. I
can wholeheartedly recommend RT - http://bestpractical.com/rt
On 28 May 2011 23:21, Shamit Verma
What you need isa "ticketing system" a.k.a. "Help-desk system".
are plenty of open source systems. details :
Few open source systems:
2. List of other systems :
Thanks a lot for suggesting Issue Tracking / Request Tracking Systems.
That's exactly what I need which would be at the core of the website.
So that would be one part of the solution I am looking for.
As I mentioned in my first mail, these are my requirements:
On 28 May 2011 17:47, Hameed <shaahulhameed(a)gmail.com> wrote:
The website should support the following.
A system for
requests to be created by customers,
which get automatically assigned to engineers
request gets resolved by the assigned engineer
customer closes the request with a rating
Excellent Database support
both customers and engineers must be able to register / login to see the
status of their requests.
Automatic emails on request status
Generating Reports must be easy.
'Social' from the ground up.
Easy Payment Gateway Integration
100,000+ Hits a day
support for Great UI. More importantly, Changes to the UI must be very easy.
What I am also looking for is the "web development framework" that
would best support such ticketing systems in addition to other points
mentioned above - so that the website development and maintenance
I am looking for a sturdy long-term solution. Based on the frameworks
/ technologies you suggest, I would be off-loading the complete
website development to a company with the required expertise.