Hi Guys

This is what HP has to say about scanning software for one of their Scanners we happened to buy a few years back. :-(

Anyone managed to find another option?

Regards

Rishi

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Subject: Re: hp scanjet 5470c e-mail support Date: Tuesday 06 Jan 2004 10:31 pm From: HP ScanJet E-mail Support scanjet_support_en@mail.support.hp.com To: Rishi Gangoly rishi@theargoncompany.com

Dear Rishi,

Thank you for contacting HP Total Care.

According to your e-mail, you want information on how to obtain the scanning software compatible with Linux operating system from your HP Scanjet 5470c scanner. I would like to inform you that HP does not recommend that you install your scanner under the Linux Operating System, as it is not supported. Your scanner can be installed only under Windows operating system.

Your scanner cannot work under a Linux based Operating System. Some HP scanners are supported using HP Backened for SANE and SCL commands in LInux. The HP Backened is present in SANE. Usually all HP scanners with a SCSI-interface support SCL. Some scanners with parallel port interface or USB are using SCL too. But most of the newer models with USB do not support SCL and thus are not supported by the hp backend. For more information about the supported scanners, please visit:

http://www.kirchgessner.net/sanehpfaq.html

Download the latest SANE 1.0.8 drivers for the scanners from:

http://panda.mostang.com/sane/source.html

For HP scanners and there SCL commands, please visit:

http://www.kirchgessner.net/sane.html

For more information on HP and SANE, please visit:

http://www.mostang.com/sane/man/sane-hp.5.html

Note: The URLs above will take you outside the HP Web site. HP does not control and is not responsible for information outside of the HP Web site. Though HP does not provide support for scanners on Linux, please contact: http:\www.mostang.com for support with the SANE drivers for HP Scanjet scanners.

Also, please click on the link given below to have more information about Linux support for HP scanners.

http://www.hp.com/cposupport/scanners/support_doc/bps05180.html

I hope the above information would have answered your question. If you need further assistance, please reply to this message.

Sincerely, Ramakrishnan HP Total Care

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/go/support.

Original Message Follows: -------------------------

webform_submit_time : Tue Jan 06 2004 11:35:20 webform_url : http://wwemail.support.hp.com/fd2/email_form.cfm?countrycode=US&langcode... sni=hpscanjet528468 remote_host : wwemail.support.hp.com language : English [en] template : HPQ_SCANNER product_name : hp scanjet 5470c first_name : Rishi last_name : Gangoly email_address : rishi@theargoncompany.com phone_number : 9821920284

country_areacode : 91 country : India [IN]

connection :usb cable connection_other : error_message :none operating_system :other other_operating_system :GNU/Linux (Debian - Knoppix 3.3) problem_area :software problem_description :I'm looking for scanning software for this scanner, but I've switched to using the GNU/Linux operating system. It works fine in Windows 98.

The flavor of GNU/Linux distribution I use is Debian (Knoppix 3.3)

Do you know where I can get a hold of scanning software for this OS?

Regards

Rishi purchase_date :Jan/2000 scanning_software :none serial_number :cn215160pn software_with_scan :none tech_skill :advanced

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