Hello Friends,
I am hiring for L1 to L3 Technical Support positions in Red Hat Pune.
*We are conducting a Hiring Event on coming Saturday 5 Dec 2015 only for
those who are referred by internal employees.*
*If anyone is interested in a career with Red Hat, please send me your
resumes on suhasprbu(a)gmail.com <suhasprbu(a)gmail.com> or
suhas.prabhu(a)redhat.com <suhas.prabhu(a)redhat.com>. I will do the initial
screening and if suitable send you the referral link to apply. Only those
who get the link and apply will be eligible for the Walk-in event.*
*You will get an invite through the system for the event as a confirmation.
So hurry and send me your resumes if interested.*
Can someone forward this email to Pune Linux Users group as my membership
to the mailing list is not working for now ?
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The job profile would be as below:
Job summary
The Red Hat Global Support Services team is seeking a highly skilled
Technical Support Engineer with excellent technical and customer service
skills to provide support for our enterprise subscription customers. In
this role, you'll become an expert with Red Hat technologies, including Red
Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and
provide technical support for customers primarily through the phone and
internet. You will be responsible for performing basic investigation and
troubleshooting to resolve difficult customer issues quickly and
effectively. Your customers will often include other engineers, so we'll
need you to develop your technical skills by becoming a Red Hat Certified
Engineer (RHCE) and getting up to speed with our storage system.
Primary job responsibilities
- Provide technical support to Red Hat enterprise customers
- Diagnose problems, troubleshoot customer issues, and develop solutions
to technical issues
- Exceed customer expectations by providing outstanding customer service
- Consult with and develop relationships with in-house engineers and
developers to promote creative solutions and improve customer satisfaction
- Contribute to the global Red Hat knowledge management system while
working on customer issues
Required skills
- 1- 5+ years of Linux experience in the enterprise sector with
excellent administration skills
- Thorough knowledge of the Linux kernel, networking, and memory
management
- Troubleshooting skills and a passion for problem solving and
investigation
- Ability to work with conflicting priorities, initiate problem solving,
and maintain a customer-centric focus
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- SuHaS
