Thomas Raffill wrote:
If any of you have experience with broadband in Bombay, no matter whether cable, dsl, or wireless, I'd love to hear about it. For example, what average speeds are you getting? How reliable is the connection? What troubles did you have getting set up? How responsive is the customer service? How are the reputations of the various providers? Is it really superior to a dial-up connection? Are there other things you wish you knew before subscribing?
I use Broadband Pacenet - http://www.pacenet-india.com They provide their Internet service via Ethernet.
The downside is that their service only provides Windows-based dialers (that don't work using WINE since they use windows-based RASPPPoE protocol) for connections. I use them on my Linux PC and Apple iBook by setting up a classic Celeron (366) PC as secured proxy.
Speed-wise they deliver what they promise. The metering depends on your plan. See their website for details. I have an limited speed - unlimited BW plan i.e. I have a specific speed with which I connect and I can surf / download / chat, 24 hours a day, 7 days a week, ...
The way they deliver it is Pacenet > Local Cable TV Provider > You. So the service depends on *you know who*. They do have customer service numbers and they are responsive to general-level queries.
Their service can go down all of a sudden without warning and the communication process between the local cable provider and Pacenet does not work out too well at such times. On average a downtime of 2-3 hours every 10-14 days. The reason I stay with them? Their rates are the most economical amongst the other options in my area!