On 15/09/04 04:21 +0530, Rishi wrote:
But not a neck to catch.
Hi Devdas,
Sorry for the delayed response... but how do you mean "A neck to catch"?
Someone you can shout at when things go wrong.
Does anyone give a neck to catch? What do you suggest - RH ES? What neck does RH provide for you to catch?
RH offers you a certain level of support in their contracts. They will respond to you within a certain period of time. You will not be flamed, called an idiot, or told to change distributions because something does not work.
If they do not provide you with the service, you can actually go and ask for compensation for breaking the contract.
Can you provide some examples of your experience? Have you ever called RH for phone support? What was the problem you faced that needed a neck to catch and how well did they respond to your phone call?
I've never bought RH Enterprise products so I can't say if it was good or bad and thus am curious to know the level of 'support' one can get from RH.
Me neither. The "community" support does not offer the advantages that management normally requires. Its good enough for you and and me, but if you are in a situation where you need an answer in two hours, asking on a mailing list is not necessarily the best way to go about it. Its free support, no guarantees that anyone will make things work for you.
Devdas Bhagat