On Monday 29 Dec 2008 9:27:53 pm Saswata Banerjee wrote:
And for your information, they have a very active community, both for users and for developers, that has members who are very much willing to help out newbies. And in most cases the community comes up with solutions. They have large bank of reusable codes that are available for developers to use, including a 12GB knowledgebase from which you can find who else had the same problem and what is the solution. If the community is unable to help and the matter is complex, microsoft inhouse developer and trainers step in and help out.
All this is from personal experiance. Believe me, newbies in Microsoft environment get a lot of help.
ahem - all the above is for support for existing working products - have you any experience with bug reports and wishlists? Since I have *never* contacted microsoft for anything, I am ignorant of this. I *do* remember trying to get support for Coreldraw and pagemaker from wipro - a total excercise in futility. (Again this was over 10 years ago, so things may have changed now)