On Wednesday 03 October 2007 11:02, Sankarshan Mukhopadhyay wrote:
what is the basic minimum information that can be force-fed to these service providers and hence their customer care executives so that they have a comparable basic grasp of doing the thing on Linux (compared to what they have regarding Windows). Or, in other words, what is the basic minimum knowledge that they need ?
Right now ccs catering to indian customers have far more pressing and basic problems with existing skills. Adding support to fringe lunatics who know more than the sysadmins and keep asking "highily confidential information" (dns ip) is the last thing on their minds. Putting up a linux support page is much less expensive but the mbas who run these gigs cant do even that.