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Sr Technical Support Engineer
* Responsible for answering web based inquiries from customers regarding company software. * Analyzes problems with non-functioning software to identify problem areas and recommend corrective action. * Recommends solutions to customer questions. * Maintains a log of problems so that recurring problems can be reported to product development. * May include team lead responsibilities at this level. * Works under general supervision. * A certain degree of creativity and latitude is required. * Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. * Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. * Demonstrates good judgment in selecting methods and techniques for obtaining solutions. * Interacts with senior internal and external personnel. * Normally receives little instruction on day-to-day work, general instructions on new assignments. * Typically requires a minimum of 5 years of related experience.
Please send CV in Open Document format to punejobs at redhat dot com
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You see things; and you say 'Why?'; But I dream things that never were; and I say 'Why not?' - George Bernard Shaw