They will respond to you within a certain period of time. You will not be flamed, called an idiot, or told to change distributions because something does not work.
ha ha.. that was superb. I was in splits. ;-)
If they do not provide you with the service, you can actually go and ask for compensation for breaking the contract.
WOW. you know anyone that did that and succeeded?
Its good enough for you and and me, but if you are in a situation where you need an answer in two hours, asking on a mailing list is not necessarily the best way to go about it.
Do you know anyone that's experienced support from RH and if they have been satisfied with the kind of response? I've always wondered if the support was good enough or of value to the customer.
I remember we required some dev support from RH and they kept ignoring my requests for buying their dev support pack although they had one in their price list / tarrif. After a lot of pestering I finally got the real answer.. The dude at RH said they weren't in a position to support guys like me / my company. :-)
Rishi