Seems like MTNL is trying to work out an auto-reply system for replying to complaints registered online. A sample is here: Though, no message was received from the "concerned department" (that part goes blank) :)

MTNL Mumbai please_do_not_reply@mtnl.net.in to me *This message was transferred with a trial version of CommuniGate(tm) Pro*

Dear Customer,

Thanks for booking online complaint. Your complaint details are as below.

Customer Name - Barkha Khatri <snip> My details and complaint here </snip>

We had forwarded your complaint to concerned department and following reply received from them.

Thanks & Regards,

Online Customer Care, MTNL Mumbai

===================================================================================== Note: This is a system generated mail, please do not reply. =====================================================================================

Greetings, Barkha.