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*All CVs to be sent to pramodr@redhat.com [pramodr at redhat dot com] if not applied online*

Position Summary The successful candidate will join a small but fast growing team that is responsible for all internal support for Red Hat and * has a 93% overall satisfaction rate with our customers (in a recent survey) * develops first class hands-on Linux skills * deals with all levels (including CEO) in the company * gets involved with global projects * with project lead opportunities * on target RHCT (90 days) & RHCE (180 days) * is forgoing a reputation as a fast and friendly expert team * will support Red Hat associates together in becoming 'the leading technology company of the 21st century' * will develop into a world class and hopefully the best Linux internal support group

Specifics include: - - Provides day-to-day technical support to employees on network infrastructure and internal desktop systems software and hardware - - Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment - - Maintains passwords, data integrity and file system security for the desktop environment - - Communicates highly technical information to both technical and non technical personnel - - Recommends hardware and software solutions, including new acquisitions and upgrades - - May participate in the development of information technology and infrastructure projects - - May conduct training programs designed to educate an organization's computer users about basic and specialized applications - - Exercises judgment within defined procedures and practices to determine appropriate action

Requirements * Technical degree * At least 2 yrs of UNIX/Linux experience in a commercial and/or academic environment * RHCE preferred or else required to be a RHCE within 180 days from employment * Excellent understanding of networking required * Strong UNIX/Linux troubleshooting skills required * Must be able to work independently with minimal supervision * Must demonstrate the ability to see through short-term problems to full resolution * Must possess strong computer ethics * Customer focused and enthusiastic in helping people to resolve technical problems * Ability to translate team goals into individual goals * A fast learner with positive attitude * Shift work and unusual hours are part of the job * Able to travel

http://redhat.hrdpt.com/cgi-bin/a/highlightjob.cgi?jobid=1153

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You see things; and you say 'Why?'; But I dream things that never were; and I say 'Why not?' - George Bernard Shaw