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Apply online at: https://redhat.ats.hrsmart.com/cgi-bin/a/highlightjob.cgi?jobid=2071

Details below

Job Code: 2071 Division: Red Hat Location: , IN Travel Involved: 10-20% Job Type: Full Time Job Level: 1+ years experience Education: Bachelors Degree or Equivalent Skills: Category: IS,IT Compensation: Not Specified

Position Summary: Red Hat has openings for Help Desk Engineers who specialize in Linux Desktop System Administration with excellent troubleshooting, customer service and interpersonal skills. If you are interested in providing a fast, friendly expert service to our internal customers, want to contribute in developing Help Desk into a world class Linux support group, have ideas and the discipline to follow them through, enjoy learning quickly, are interested in dealing with different parts of Red Hat's business on behalf of Help Desk and love working with and supporting Linux then, don't delay - apply now.

* Contribute to the skills, knowledge and reputation of the team of Linux professionals in Red Hat's Global Help Desk. * Email, telephone, IRC and in-person support for all employees requiring technical help with user hardware and software issues. * Communicate effectively with employees at all levels of seniority in well spoken and written English. * Participate in global service desk (ticket triage) for all employees. * Exercises expert judgment within defined procedures and processes to determine appropriate action * Provide support to all employees with connectivity (LAN/WAN/WLAN/VPN)issues. * Maintains corporate data integrity, account and file system security. * Perform configuration, upgrades, and relocation of user hardware, software and other devices. * Participate in employee training and education on policy, procedure, processes, information, howtos. * Prepared to travel to remote offices as required to provide on-site support. * Assist the team in documenting all tasks, processes, procedures and information. * In one or more coordinator roles, manage one or more major parts of Help Desk operations and contribute to others. * Be a team member or lead special projects as required. * Must be able to work independently with minimal supervision if required. * Ability to handle shift work and unusual hours if required.

Requirements Position requirements:

* Expert knowledge and experience with Linux on PCs and/or servers. * Outstanding customer service and interaction skills. * Customer focused and enthusiastic in helping people to resolve technical problems. * Linux system/networking troubleshooting skills essential. * Demonstrated ability to solve problems quickly and skillfully. * Excellent English verbal and written communication skills. * Experience and skill with user hardware installation and configuration. * Experience with coding/scripting: bash, python, C. * Experience in deploying and supporting communications hardware (cellphones, deskphones, video conference). * Proven ability to adapt quickly to organizational changes. * Demonstrated ability to learn and develop technical skills. * Solid Linux experience in a commercial/academic environment (typically 1-5 years) with a history of steady technical progression * Must possess strong computer ethics * BSc/BS degree preferred or equivalent experience.

Success in this position will be dependent upon your having good written and oral skills in the English language. Additional language skills are a plus.

Culture:

http://www.redhat.com/about/culture/

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