Has anyone been using the MTNL Night unlimited package? is there billing software working correctly? i have heard it doesnt. Their support service sucks.. bandwith seems decent. But they are pretty much deaf for a telephone company. I told them I wanted the NU package and they gave me AA package.
I am either gonna change my plan.. or totally disconnect it.. So please do let me know if their billing software works correctly and doesnt charge for nightly usage.
Satish
On Sat, 2005-09-24 at 10:23 +0530, Satish Alwani wrote:
Has anyone been using the MTNL Night unlimited package? is there billing software working correctly? i have heard it doesnt.
I am personally experiencing this :( - see my [OT] post. Written complaints have no effect. Their attitude is pay up the current bill to have uninterrupted service or else - even if the error is on their part.
Their support service sucks..
Big time. To complain about the DSL charges, the Khar(W) billing department asked me to go to Prabhadevi. When I asked what was his role in billing complaints then he reluctantly agreed to contact his DSL counterpart.
bandwith seems decent. But they are pretty much deaf for a telephone company. I told them I wanted the NU package and they gave me AA package.
Unfortunately, this malaise exists in Telcos all over the world including the developed nations like US, Canada, West Europe.
I am either gonna change my plan.. or totally disconnect it.. So please do let me know if their billing software works correctly and doesnt charge for nightly usage.
I think they have a serious problem in their DSL billing software or else they may not be telling the whole story about their NU package on their website.
On 9/24/05, Arun K. Khan knura@yahoo.com wrote:
On Sat, 2005-09-24 at 10:23 +0530, Satish Alwani wrote:
Has anyone been using the MTNL Night unlimited package? is there billing software working correctly? i have heard it doesnt.
I am personally experiencing this :( - see my [OT] post. Written complaints have no effect. Their attitude is pay up the current bill to have uninterrupted service or else - even if the error is on their part.
Their support service sucks..
Big time. To complain about the DSL charges, the Khar(W) billing department asked me to go to Prabhadevi. When I asked what was his role in billing complaints then he reluctantly agreed to contact his DSL counterpart.
bandwith seems decent. But they are pretty much deaf for a telephone company. I told them I wanted the NU package and they gave me AA package.
Unfortunately, this malaise exists in Telcos all over the world including the developed nations like US, Canada, West Europe.
I am either gonna change my plan.. or totally disconnect it.. So please do let me know if their billing software works correctly and doesnt charge for nightly usage.
I think they have a serious problem in their DSL billing software or else they may not be telling the whole story about their NU package on their website.
-- Arun Khan (knura at yahoo dot com) Success defies gravity - it goes straight to the head. Gravity take over when the head becomes heavy with Success!
What's AA and NU??? -- Regards, Sanket Medhi, sanketmedhi@gmail.com
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Arun K. Khan -
Sanket Medhi -
Satish Alwani