On Friday 13 May 2005 21:44, Dinesh Joshi wrote:
From: sherlock@vsnl.com
Just to clear your ignorance, and inattention to detail Dell's standard warranty does not cover anything other than manufacturing defects. They have a "CompleteCover" warranty for which you pay more. And this warranty is valid only in some countries of Asia.So if u damage your laptop in London you will have to get back to one of these asian countries to get your warranty.
But to keep the record straight the cost of the "CompleteCover" will determine wether it is useful to all. Imo a 15% hike in price would be justified.
rgds jtd
Ok, no offense dude
Worry not. Sticks and stones may break my bones but words dont hurt me. Me is very thick skinned ;-).
but all Dell machines come with a complete cover warranty (except the very high end ones where you get to decide what you want). So it's a "standard" Dell warranty for which you pay a bit more. You are right about the validity of the warranty in Asia. You can get it "upgraded" to an International level but for that you have to again pay more. As for me the current warranty is good enough.
Actually you will have to compare prices with a similar speced machine from whoever. You will be able to determine how much more you are paying for "CompleteCover". And by the way Dell is manufactured in China. In fact you will find it nearly impossible to get a piece of electronic equipment from any place other than China. Which means that they produce quality goods too. Most OEM factories produce stuff and sort them into a, b and c categories, a for the big brands (IBM, Sony, Matsuchita), b for their own brands (sold mostly in US, eur and gulf) and c for the importers from India and other third world countries. There is also a d category - junk - for consumables (batteries, pencils, inks, etc). We have a lot to learn about "cheap", which is mostly about efficiency and a little about cutting the right corners. You will find cheap laptop clones of IBM, Dell, Compaq etc. The price difference is a good 40 ~ 50% on the base models. If you buy the upgrades (harddisk, Wlan etc) from lamington road the difference grows by another 15%. Not to mention the fact that you are no more dependent on Dell / IBM. You are ofcourse taking a chance on the warranty. I am no fan of the Chinese - I continually pressured to readjust my bussiness to maintain margins and keep my customers happy. But that is life outside of Paradise.
rgds jtd
On Saturday 14 May 2005 11:28 pm, Srinivasan Krishnan wrote:
All the same, it would definitely help if we could all stay civil to each other.
if jtd changes his style - i'm leaving this group
From: sherlock@vsnl.com
Actually you will have to compare prices with a similar speced machine from whoever. You will be able to determine how much more you are paying for "CompleteCover".
I compared with IBM, HPs, Compaqs. Similar speced machines were costing me 3-4K less than the dell. All machines came with the regular 1 year warranty and all the dealers whom I spoke to made it plenty clear about the warranty on the laptops. They clearly wouldnt replace anything other than the harddisk, cpu, motherboard or ram. LCD, keyboard, laptop's body etc... were *my* responsibility.
And by the way Dell is manufactured in China. In fact you will find it nearly impossible to get a piece of electronic equipment from any place other than China. Which means that they produce quality goods too.
My machine has been manufactured, assembled and shipped from Malaysia except for the charger.
Most OEM factories produce stuff and sort them into a, b and c categories, a for the big brands (IBM, Sony, Matsuchita), b for their own brands (sold mostly in US, eur and gulf) and c for the importers from India and other third world countries. There is also a d category
- junk - for consumables (batteries, pencils, inks, etc). We have a
lot to learn about "cheap", which is mostly about efficiency and a little about cutting the right corners. You will find cheap laptop clones of IBM, Dell, Compaq etc. The price difference is a good 40 ~ 50% on the base models. If you buy the upgrades (harddisk, Wlan etc) from lamington road the difference grows by another 15%. Not to mention the fact that you are no more dependent on Dell / IBM. You are ofcourse taking a chance on the warranty. I am no fan of the Chinese - I continually pressured to readjust my bussiness to maintain margins and keep my customers happy. But that is life outside of Paradise.
Yes, I agree with you. Chinese companies do produce quality goods otherwise they would never survive in the western market. It is only countries like us which are dumped with low quality stuff...
Regards, Dinesh.
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Dinesh Joshi wrote:
Yes, I agree with you. Chinese companies do produce quality goods otherwise they would never survive in the western market. It is only countries like us which are dumped with low quality stuff...
Do they dump them on us or do we (Indian Dealers) look for cheap products to capture the market for a quick buck? If an Indian dealer asks for Class A products, will he be refused by the Chinese?
Regards,
Rony.
Rony Bill wrote:
Dinesh Joshi wrote:
Yes, I agree with you. Chinese companies do produce quality goods otherwise they would never survive in the western market. It is only countries like us which are dumped with low quality stuff...
Do they dump them on us or do we (Indian Dealers) look for cheap products to capture the market for a quick buck? If an Indian dealer asks for Class A products, will he be refused by the Chinese?
Regards,
Rony.
Incidentally, just checked Dell adv for a similar (not same config) laptop. The price is between 67K and 85K. So, that is actually close to double for what I just paid for Acer 3002 for my friend last week. That is the price difference you pay for Dell's quality and so called comprehensive warrenty. Incidentally, what comprehensive warrenty is offered by Dell is available much cheaper by taking a full comprehensive "Electronic Equipment Policy" insurance policy from any insurance company in India for Rs. 2500 or 3500 (the actual amount depends on the amount you insure for).
They cover actual physical damage, etc.
Regards Saswata
From: Saswata Banerjee & Associates scrapo@saswatabanerjee.com
Incidentally, just checked Dell adv for a similar (not same config) laptop. The price is between 67K and 85K. So, that is actually close to double for what I just paid for Acer 3002 for my friend last week. That is the price difference you pay for Dell's quality and so called comprehensive warrenty. Incidentally, what comprehensive warrenty is offered by Dell is available much cheaper by taking a full comprehensive "Electronic Equipment Policy" insurance policy from any insurance company in India for Rs. 2500 or 3500 (the actual amount depends on the amount you insure for).
They cover actual physical damage, etc.
Which Dell adv did you check out? Which machine did you actually enquire about? Give me some facts, numbers not just estimates. How am I supposed to know which machines you enquired about? Anyway, I am looking at the advertisement of Dell Inspiron 2200 Notebook and Dell Inspiron 510m. They will cost you 58-60K. Their features are same as Acer 3002 plus they come with an Intel 802.11 b/g 2200PRO wifi card. Score 1 for Dell. Atleast on www.acer.co.in Acer 3002 doesn't have a wifi card. Plus, dell notebooks come with UATA/133 while Acer 3002 has ATA/100. Score 2 for dell. I have read in many Acer advertisements thats they charge extra for the carry case and octroi or something. So, thats score 3 and score 4 for Dell. Dell notebook comes preloaded with WinXP Home OEM( please guys don't flame me! ) while Acer gives Linpus Linux ( thats not a bad thing! ). Thats score 5 for dell since it costs them a lot of $$$ to buy licenses from M$. Acer comes with a sempron 2800+ while Dell comes with a Intel Pentium-m 725. I really don't know which one is better since I have seen comparisons of Sempron with a Celeron-D and none with Pentium-m. So I am neutral on this spec. I didnt compare the two machines very well but thats what I got off hand. So, if you actually look at it the two machines will cost almost the same when compared on equal grounds. While dell charges extra for the complete cover warranty. Acer shaves off that cost since they prolly think its too risky. I think you didnt understand what complete cover warranty was. Dell will repair, replace parts in case of accidental damage free of charge limited to the period of warranty. They don't cover arson or theft. The insurance company will most likely charge you a hell lot since the LCD panel or whatever parts Acer doesn't cover are very costly. Have you found out how much does an LCD panel cost on your laptop?
I will not be continuing this debate further since I think India is a free country and in a free country the citizens are free to make whatever choices they want. It would be wrong for me or anybody to try and change a person's opinion or choice for better or worse. So be it.
*peace*
Regards, Dinesh
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Dinesh Joshi wrote:
From: Saswata Banerjee & Associates scrapo@saswatabanerjee.com
Incidentally, just checked Dell adv for a similar (not same config) laptop. The price is between 67K and 85K. So, that is actually close to double for what I just paid for Acer 3002 for my friend last week. That is the price difference you pay for Dell's quality and so called comprehensive warrenty. Incidentally, what comprehensive warrenty is offered by Dell is available much cheaper by taking a full comprehensive "Electronic Equipment Policy" insurance policy from any insurance company in India for Rs. 2500 or 3500 (the actual amount depends on the amount you insure for).
They cover actual physical damage, etc.
Which Dell adv did you check out? Which machine did you actually enquire about? Give me some facts, numbers not just estimates. How am I supposed to know which machines you enquired about? Anyway, I am looking at the advertisement of Dell Inspiron 2200 Notebook and Dell Inspiron 510m. They will cost you 58-60K. Their features are same as Acer 3002 plus they come with an Intel 802.11 b/g 2200PRO wifi card. Score 1 for Dell. Atleast on www.acer.co.in Acer 3002 doesn't have a wifi card.
That is a real suprise, since I have been using the Wifi 11g on the 3002 for the last 3 days for the entire day.
Plus, dell notebooks come with UATA/133 while Acer 3002 has ATA/100. Score 2 for dell.
Makes no difference in real (normal office environment) usage.
I have read in many Acer advertisements thats they charge extra for the carry case and octroi or something.
With all that, I have paid 33600 for the Laptop. Incl. carry case, delivery charge, frieght, octroi, sales tax, the works.
So, thats score 3 and score 4 for Dell. Dell notebook comes preloaded with WinXP Home OEM( please guys don't flame me! )
Who cares ??? WinXP Home is the pits. I can buy XP if I need for far cheaper than the price difference.
while Acer gives Linpus Linux ( thats not a bad thing! ). Thats score 5 for dell since it costs them a lot of $$$ to buy licenses from M$. Acer comes with a sempron 2800+ while Dell comes with a Intel Pentium-m 725.
That is a real joke. Sempron 2800 is a 64bit core chip. Dont bother comparing with a pentium m.
I really don't know which one is better since I have seen comparisons of Sempron with a Celeron-D and none with Pentium-m. So I am neutral on this spec. I didnt compare the two machines very well but thats what I got off hand. So, if you actually look at it the two machines will cost almost the same when compared on equal grounds.
I think the above already proved you wrong.
While dell charges extra for the complete cover warranty. Acer shaves off that cost since they prolly think its too risky. I think you didnt understand what complete cover warranty was. Dell will repair, replace parts in case of accidental damage free of charge limited to the period of warranty. They don't cover arson or theft. The insurance company will most likely charge you a hell lot since the LCD panel or whatever parts Acer doesn't cover are very costly. Have you found out how much does an LCD panel cost on your laptop?
I dont need to find out how much the lcd panned will cost. I dont need to get Acer to repair it free of cost, since the insurance cover will reimburse all the cost i spend on repair of the laptop if it goes bad. Incidentally, Dell's history on repairs in India leaves a lot to be desired (Many of my clients use Dell). Your laptop will be with them for a pretty loooong time.
I will not be continuing this debate further since I think India is a free country and in a free country the citizens are free to make whatever choices they want. It would be wrong for me or anybody to try and change a person's opinion or choice for better or worse. So be it.
The matter is not of opinions. Just dont try to feed wrong info to people. There are people who will go by what is said in mails here when making a decision. Dont try and say that 58K = 34K. Thats all.
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Dinesh Joshi -
Kenneth Gonsalves -
Rony Bill -
Saswata Banerjee & Associates -
sherlock＠vsnl.com -
Srinivasan Krishnan -
Vinayakam Murugan