Consider the scenario: A touchtone IVR system with a variety of menus and options.
Assume you are a service provider of some kind and your job is to find out the balances of each account of your client list. (or any other information).
All the information pertaining to the IVR system and the client exists in a DB.
Can an application be written such that it will dial in to the IVR and for the relevant clients (as determined by some other set of logic) in an automated way and extract the information needed after navigating through the menu on its own? It does not have to translate the audio output into text/numbers but just record that important bit.
Anyone tried something like this in php/perl? More importantly, can this be done? thanks abhi
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