On Sun, May 29, 2011 at 5:33 PM, Hameed shaahulhameed@gmail.com wrote:
What I am also looking for is the "web development framework" that would best support such ticketing systems in addition to other points mentioned above - so that the website development and maintenance become easy.
I am looking for a sturdy long-term solution. Based on the frameworks / technologies you suggest, I would be off-loading the complete website development to a company with the required expertise.
In that case, Drupal makes sense. Reason is, you can easily get someone to create themes etc for Drupal and it already have integration modules for "social" aspects. So, overall solution would be:
1. Use Drupal for Website. (Everything except "Issue Tracking System") 2. Add Issue Tacking features to Drupal, there are two ways: A. Use built-in Drupal module for this (http://drupal.org/project/support) B. Integrate OSTicket with Drupal
I would suggest you get cost/effort estimates for both options and decide accordingly.
-Shamit