---------- Forwarded message ---------- From: "Sankarshan (সঙ্কর্ষণ)" foss.mailinglists@gmail.com Date: Fri, Oct 3, 2008 at 1:07 PM Subject: [Ilug-cal-discuss] [Commercial] Software Support Engineer - Level 3 opening at Red Hat, Pune To: ILUG-Cal's principal mailing list ilug-cal-discuss@list.ilug-cal.org
The role expects the Engineer to resolve complex customer problems on Red Hat Enterprise Linux and related Red Hat products.
The Engineer is expected to work closely with the Development Engineering Team and the Support Organizations. In this role, the Engineer will analyze upstream development against current reported defects and develop patches to resolve the issues.
The role expects the Software Support Engineer to
* Develop and recommend corrective workarounds. * Use skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways. * Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions. * Interacts with senior internal and upstream communities * Participate in customer facing activities like customer calls and/or customer visits to present the technical details of a technical support issue * Works independently on tasks with minimal guidance on complex issues.
Job Requirements :
* 5 or more years related experience, BS or MS in engineering field * Excellent understanding of Linux kernel, virtual memory, networking and NFS concepts and protocols. * Upstream Linux Kernel engagement (patches submitted for upstream inclusion) preferred * Familiar with other operating systems including Linux, Solaris, AIX, Tru64 and Microsoft Windows Server desirable * Good understanding of hardware and computer architecture * Senior development level experience with C, be comfortable to write kernel patches * Good communication skills in English
CVs to be sent to careers-in at redhat dot com
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