The only reason, I even replied was to dispel the mistaken notion that
Ubuntu does anything
community related. Ubuntu is a bad community member.
Users can't care less about this aspect. For them, OS is like AC in the car.
Most of them would not even care which brand of AC is used as long as it
works AND can be repaired by service centers.
For users, if its easiest to find support for Ubuntu, then they will use
Fankly, we need a "Redhat for Masses". Redhat is great at support, similarly
if any end user is stuck, they should be able to pay a reasonable fee and
call someone to fix their problem. Just what Redhat does for Enterprise.