On Wednesday 03 January 2007 23:33, Abhishek Daga wrote:
Come on now, lets be fair and give credit where due. I have been a user of vsnl(govt), then tata indicom vsnl then mtnl and now airtel too. MTNL and the old govt VSNL beat all services hands down. Excellent phone and Internet service. Prompt response. high reliability.
I dont know about VSNL but MTNL has been reliable till now ( touch wood :P ). Rest services suck big time as compared to MTNL. TATAIndicom is a BIG chor :P I have had a lot of disagreements and it went to almost to the court. MTNL gives speeds as promised but the CC is bad.
With Tataindicom and the likes you end up talking to some dumbasses at call centers in other random cities who can only read from a script and give you a ticket number.
With TATAIndicom you waste more money in waiting. The minimum waiting time to talk to a SALES exec is 20-30mins ( cost min. Rs.12 from MTNL landline + whatever time you need to talk to the ass :P ). I am sure the tech execs must be even busier.
With mtnl you can go to the exchange and request a quick connection and with 24 hours they install it. For any problem, they are with you within 6 hours.
I dont agree with you. Maybe with your exchange it might be that way but I had a big ordeal in getting my connection. It took almost 45-50 days to get it. Reason? They were behind schedule by almost a month. They didn't have modems. They lost my work order. I had to go to the exchange and talk to 10 different people to get a new work order issued! FYI, work orders are something internal to MTNL and the regular customer isn't supposed to bother about it but as its MTNL and "transparency is their policy" the customer has to bother if they lose some internal papers as well...
They are down right unprofessional. They were playing "file fights" with customer files when I went to the exchange! Yes, grown up men swatting each other with files containing their status reports, customer orders, internal memos and things...
But after all this I am pretty satisfied with everything that MTNL has given me :)
Even God must be dumbfounded as to how this damn government organization manages to function! A few good men and women I guess... ;)
'nuff ranting from me! :P